Introduction

At FreshNest Grocers ("FreshNest", "we", "our", "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

1. Personal Information:
   • Contact Information: Name, email address, phone number, and delivery address.
   • Account Information: Username and password for account creation and access.
   • Payment Information: Credit/debit card details and billing address.
2. Non-Personal Information:
   • Usage Data: Information about how you interact with our website and services, including IP address, browser type, and pages visited.
   • Cookies: Small data files stored on your device that help us improve your user experience.

How We Use Your Information

We use the information we collect in the following ways:

1. To Provide and Improve Our Services:
   • Process and fulfill your orders.
   • Communicate with you about your orders, deliveries, and customer service inquiries.
   • Improve our website, products, and services based on your feedback and usage.
2. Marketing and Promotions:
   • Send you promotional emails and offers that may interest you. You can opt-out of receiving marketing communications at any time.
3. Security and Fraud Prevention:
   • Protect our website and services from fraudulent activities and unauthorized access.
4. Legal Compliance:
   • Comply with applicable laws, regulations, and legal processes.

How We Share Your Information

We may share your information with third parties in the following circumstances:

1. Service Providers:
   • We engage third-party service providers to perform functions on our behalf, such as payment processing, delivery services, and customer support. These providers have access to your information only as necessary to perform their functions and are obligated to protect it.
2. Business Transfers:
   • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
3. Legal Requirements:
   • We may disclose your information if required by law or in response to valid legal processes.

Security of Your Information

We implement a variety of security measures to protect your personal information. These measures include secure servers, encryption, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

1. Access and Correction:
   • You have the right to access and correct your personal information. You can update your account information by logging into your account or contacting us.
2. Opt-Out:
   • You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
3. Cookies:
   • Most web browsers are set to accept cookies by default. You can modify your browser settings to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after any changes signifies your acceptance of the revised Privacy Policy.