At FreshNest Grocers, we are dedicated to ensuring that your shopping experience is smooth and that your products arrive fresh and on time. Here’s everything you need to know about our shipping and delivery process.
We currently offer delivery services to the following areas:
Please check our website or contact customer service to confirm if we deliver to your specific location.
We take great care in handling and packaging your order to ensure that it arrives in perfect condition. Our team uses high-quality packaging materials to maintain the freshness and quality of your products, especially for perishable items.
Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.
If you have specific delivery instructions (e.g., leave the package with a neighbor, place it in a designated spot), please include these details during the checkout process. Our delivery team will do their best to accommodate your requests.
If you are not available to receive your delivery, our driver will attempt to contact you. If we are unable to deliver the package, it will be returned to our facility, and you will need to contact customer service to reschedule the delivery.
If your order arrives with any damaged or missing items, please contact us within 24 hours of delivery. We will arrange for a replacement or refund as soon as possible.