Our Commitment to You

At FreshNest Grocers, we strive to provide you with the highest quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help.

Return Policy

1. Eligibility for Returns:
   • Perishable Goods: Due to the nature of perishable items (e.g., fresh produce, dairy, meat), these items are only eligible for return if they are damaged or defective upon delivery. You must notify us within 24 hours of receiving the product to be eligible for a return.
   • Non-Perishable Goods: Non-perishable items (e.g., packaged goods, canned products) can be returned within 14 days of purchase, provided they are unopened, unused, and in their original packaging.
2. Process for Returning Items:
   • Contact our customer service team at guillermoforero0822@gmail.com or +1 (470) 842-4261 to initiate a return. Please provide your order number and a description of the issue.
   • Our customer service team will guide you through the return process and provide you with a return authorization number.
   • Pack the items securely and include the return authorization number. Send the package to the address provided by our customer service team.
3. Refunds:
   • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
   • If your return is approved, we will process the refund to your original method of payment. Please allow 5-10 business days for the refund to reflect in your account.

Exchange Policy

1. Eligibility for Exchanges:
   • Perishable Goods: Perishable items are eligible for exchange only if they are damaged or defective upon delivery. You must notify us within 24 hours of receiving the product to be eligible for an exchange.
   • Non-Perishable Goods: Non-perishable items can be exchanged within 14 days of purchase, provided they are unopened, unused, and in their original packaging.
2. Process for Exchanging Items:
   • Contact our customer service team at guillermoforero0822@gmail.com or +1 (470) 842-4261 to initiate an exchange. Please provide your order number and a description of the issue.
   • Our customer service team will guide you through the exchange process and provide you with an exchange authorization number.
   • Pack the items securely and include the exchange authorization number. Send the package to the address provided by our customer service team.
3. Shipping Costs:
   • For defective or damaged items, FreshNest Grocers will cover the shipping costs for the return and exchange.
   • For all other returns and exchanges, the customer is responsible for the shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@freshnest.com or +1 (470) 842-4261. We will arrange for a prompt replacement or refund.

Contact Us

If you have any questions about our Returns & Exchanges policy, please contact us:

FreshNest Grocers
Email: guillermoforero0822@gmail.com
Phone: +1 (470) 842-4261

Thank you for shopping with FreshNest Grocers. We appreciate your business and are committed to providing you with the best possible shopping experience.