Our Commitment to You

At FreshNest Grocers, we are dedicated to ensuring that your shopping experience is smooth and that your products arrive fresh and on time. Here’s everything you need to know about our shipping and delivery process.

Delivery Areas

We currently offer delivery services to the following areas:

• [USA, UK]

Please check our website or contact customer service to confirm if we deliver to your specific location.

Delivery Timeframes

1. Standard Delivery:
   • Orders placed before [cutoff time] will be delivered within [number of days] business days.
   • Orders placed after [cutoff time] will be processed on the next business day.
2. Same-Day Delivery:
   • Available for select items and locations.
   • Orders must be placed before [cutoff time] for same-day delivery.
   • Delivery will occur between [start time] and [end time] on the same day.
3. Scheduled Delivery:
   • Customers can select a preferred delivery date and time slot during checkout.
   • We will do our best to accommodate your preferred schedule, subject to availability.

Shipping Costs

1. Standard Delivery:
   • Flat rate of [amount] per order.
   • Free shipping for orders over [amount].
2. Same-Day Delivery:
   • Additional charge of [amount] per order.
3. Scheduled Delivery:
   • Additional charge of [amount] per order, depending on the selected time slot.

Handling and Packaging

We take great care in handling and packaging your order to ensure that it arrives in perfect condition. Our team uses high-quality packaging materials to maintain the freshness and quality of your products, especially for perishable items.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.

Delivery Instructions

If you have specific delivery instructions (e.g., leave the package with a neighbor, place it in a designated spot), please include these details during the checkout process. Our delivery team will do their best to accommodate your requests.

Missed Deliveries

If you are not available to receive your delivery, our driver will attempt to contact you. If we are unable to deliver the package, it will be returned to our facility, and you will need to contact customer service to reschedule the delivery.

Damaged or Missing Items

If your order arrives with any damaged or missing items, please contact us within 24 hours of delivery. We will arrange for a replacement or refund as soon as possible.